Shipping and Returns

FREE STANDARD SHIPPING OVER $199

  • All customers with shipping addresses within the contiguous 48 United States are eligible for Free Standard Ground Shipping when program criteria is satisfied. Order subtotals must be $199 USD or greater of list (web) priced items. Custom and bulk priced items, product exclusions, and PO Box addresses are not eligible for free standard ground shipping. Free shipping applies to standard ground shipping only ( non-expedited small package and LTL) when the carrier is chosen by Fasteners Plus. 

MULTIPLE WAREHOUSES FOR FASTER LEAD TIMES

Our multiple warehouses allow us to reach nearly 80% of the U.S. within 1-2 business days for all orders of in-stock items.

  • Shipping & Returns

    We ship via FedEx, UPS, USPS, and LTL carriers, and use the carrier offering the lowest price based on package size, weight, and final destination.

    We strive to ship orders of stock items the same business day, when received by 4:00pm CST.

    Orders placed after 4:00pm CST on Friday will ship on Monday. Orders placed after 4:00pm CST cannot be guaranteed for next-day delivery if placed online. If you require next day delivery, please call our customer service team to discuss delivery options.

Shipping Options

  • Standard Ground

    Standard Ground Shipping is defined as shipments in the US, excluding Alaska and Hawaii. We ship Standard Ground Orders using FedEx, UPS and USPS; whichever offers you the best value based on the size and weight of the items on your order. Transit times are a range of business days. Only shipments sent USPS can be shipped to a PO Box.

    LTL shipments are included when shipping Business to Business with a dock or forklift. Additional options available, please call for pricing details.

  • Expedited Shipping

    All in-stock items are eligible for expedited shipping. Our Expedited shipping options include:

    • 3 Business Day Guaranteed
    • 2 Business Day Guaranteed
    • 1 Business Day Guaranteed
    • 1 Business Day Standard - Next business day to most businesses in the contiguous US by 4:30 pm and residences by 8:00 pm
    • 1 Business Day Priority - Next business day to most businesses in the contiguous US by 10:30 am and most residences by 12:00 pm, with rural addresses by 4:30 pm
    • If you require 1 Day delivery, we recommend you call us to place your order at (888) 794-1590 to confirm items are in stock and ready to ship same day; we are available Monday - Friday from 7:00 am to 5:00 pm CST

    Note: Shipping time frame is in business days (Monday - Friday). If you do not receive your order with in the expected time, please contact us for support. If shipment delays occur due to inclement weather, natural disasters, etc. we cannot guarantee your order will arrive by the quoted delivery time and will not be able to refund any shipping charges.

  • Alaska and Hawaii Shipments

    Shipments to Alaska and Hawaii must be shipped with an expedited air service of 1 or 2 day shipping as quoted at checkout.

  • International Shipping

    For shipment to destinations outside the United States and its territories, contact our sales specialists for a quote at (888) 794-1590 or email us.

  • LTL Shipping

    LTL is an acronym for Less than Truckload, and is a method used for shipping larger, over-sized items. Prices are Freight On Board (FOB), Urbana, Iowa. Please call our sales team for the most current information on pricing and any additional fees that may apply to your order.

    • Online orders over $199 ship free of freight charges within the contiguous 48 states on eligible items.
    • After an LTL order has been placed, a customer service representative will reach out to confirm liftgate/loading dock/forklift if needed.
    • Partial delivery shipments and shipments to Alaska, Hawaii, and Puerto Rico will incur freight charges.
    • Freight charges are dependent upon carrier rates and therefore subject to change without notice.
    • Accessorial fees for Free Shipping will be paid by Fasteners Plus except for Inside Delivery. If you require Inside Delivery, a flat rate of $100 USD will be charged. Additional fees for lift gates, calling ahead, appointment deliveries, residential and limited access deliveries may apply for all other shipping methods.

Returns & Exchanges

  • We have a longstanding commitment to provide our customers with the best possible service every time they shop with us. We take great pride in exceeding our customers’ expectations and building lasting relationships. Returns must be approved in advance. Custom items as noted are not returnable. Please call (888) 794-1590 or e-mail us to obtain your Return Authorization (RA) number prior to shipping any product to us.

  • Important guidelines for all returns: 

    • All returns must be clearly labeled with your RA number.
    • Returns must be in new/unused condition to receive a refund
    • Returns that are an exchange for a different product will have no re-stock fee if made within 60 days if the merchandise and packaging is undamaged.
    • Returns may be made within 30 days of the receipt of your order, without a restock fee if the merchandise and packaging are undamaged.
    • Returns made between 30-60 days of the receipt of your order will have a 20% restock fee.
    • Returns over 60 days old will only be processed on a case-by-case basis by one of our customer service specialists.
    • We recommend taking photos of your undamaged merchandise to return before shipping back. This is just in case the return carrier damages the product during the return transit. Photos provide evidence that it was shipped undamaged so a claim can be filed with the carrier.
    • We will provide a return shipping label at the expense of the buyer that will be deducted from the refund once the merchandise is received in our warehouse.
    • Shipping charges for the original order are non-refundable.
    • Defective, damaged, or missing products: Should your items arrive damaged, defective or missing; please contact us within 10 days of receipt so that we can work with you to ship replacements or missing items right away.

Lost or damaged packages:

  • Should your order not arrive or the package is damaged, and you don't receive a satisfactory response from the shipping carrier, we want to help. Please contact us within three days after delivery (or the date it was expected to be delivered) and follow these guidelines to expedite the claim process:

    • Inspect every shipment for lost, missing or damaged merchandise (be sure to count containers if your shipment came in multiple containers.)
    • Sign the freight carrier's bill as short, damaged or incomplete to record the issue.
    • Obtain the signature of the carrier for the lost or damaged merchandise.
    • If you provide us with an incorrect address, please contact us right away so that we may try and re-route the shipment. However, if you do not contact us in time, the order will come back to our warehouse when they are unable to deliver it to you. In this instance, we will refund your order, minus the shipping charge and you will need to resubmit it via our website or over the phone.
    • Fasteners Plus is committed to ensuring a smooth order experience. To support customers in the receipt of their package, we provide tracking details and relevant shipping information. In the unfortunate instance of package theft, Fasteners Plus is not able to intervene or provide final resolution for suspected and/or confirmed instances of package theft. Package theft is a crime that requires the assistance of law enforcement to seek resolution or restitution, as it relates to the losses incurred.
    • Fasteners Plus can, and will, provide information related to the packages, such as: a list of its contents, the value of the product(s) contained within the packages, tracking number(s), and carrier information, which will include details about delivery date and time and total package count to aid customers in pursuit of resolution through formal police report, should it be necessary.
    • We encourage customers to take precautions to secure delivery locations and ensure they are available for the receipt of the delivery during the estimated time frame.

  • Order Confirmation & Tracking

    Once your order is placed, you will receive a confirmation email, and another email with tracking information once your shipment leaves our warehouse. If you do not receive an email or phone call from our staff within 48 hours of placing your order, please contact us at (888) 794-1590. You can check the status of standard, priority, and expedited shipments on either the UPS or FedEx package tracking website. UPS & FedEx guaranteed ship dates are guaranteed by UPS & FedEx and not Fasteners Plus, but we will do our best to assist you in tracking your package after it leaves our facility. For information on the status of LTL shipments, give our customer service team a call at (888) 794-1590.

  • Billing

    We charge when we ship. Some payment providers require we process the payment sooner and in full, prior to shipping.  If this happens, it will reflect on your receipt.  You will receive a separate payment receipt for each charge. If your order is split into more than one shipment you will receive an email with a receipt after each.

  • Still have questions?

    Please call (888) 794-1590 or e-mail us and we would be more than happy to assist you! We are here Monday to Friday from 7:00 am to 5:00 pm CST and do our best to answer on the 1st ring!

Taxes

  • Items sold by Fasteners Plus and its affiliates that are shipped to destinations in the following states and US territories may be subject to tax:
    • Alabama
    • Alaska
    • Arizona
    • Arkansas
    • California
    • Colorado
    • Connecticut
    • District of Columbia
    • Florida
    • Georgia
    • Hawaii
    • Idaho
    • Illinois
    • Indiana
    • Iowa
    • Kansas
    • Kentucky
    • Louisiana
    • Maine
    • Maryland
    • Massachusetts
    • Michigan
    • Minnesota
    • Mississippi
    • Missouri
    • Nebraska
    • Nevada
    • New Jersey
    • New Mexico
    • New York
    • North Carolina
    • North Dakota
    • Ohio
    • Oklahoma
    • Pennsylvania
    • Puerto Rico
    • Rhode Island
    • South Carolina
    • South Dakota
    • Tennessee
    • Texas
    • Utah
    • Vermont
    • Virginia
    • Washington
    • West Virginia
    • Wisconsin
    • Wyoming

**Seller has collected the simplified sellers use tax on this transaction(s) for Alabama customers and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number is SSU-R010189031